Frequently asked questions
What is the return policy?
• Returns: Returns are accepted within 7 days of delivery for eligible products.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
- Damaged or Wrong Item: If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos or videos.
- Non-Returnable Items: Personal care products, used items, and products marked as non-returnable are not eligible for returns.
- Refunds: Once your returned item is inspected and approved, your refund will be processed within 5–7 business days to the original payment method. For Cash on Delivery orders, refunds are made via bank transfer or UPI.
- Return Shipping: If the return is due to our error (wrong or damaged item), we cover the return shipping cost. Otherwise, return shipping may be the customer’s responsibility.
For return requests, contact:
Email: dropstoresin@gmail.com
Are any purchases final sale?
- Products marked as “Final Sale” or “Non-Returnable”.
- Personal care and hygiene products that have been opened or used.
- Gift cards.
- Clearance, promotional, or heavily discounted items (unless they arrive damaged or incorrect).
- Customized or personalized products.
When will I get my order?
When will I get my order?
We process all orders within 1–2 business days after your order is confirmed.
Estimated delivery times:
- Metro cities: 3–5 business days
- Other cities and towns: 5–8 business days
- Remote locations: 7–10 business days
Once your order has been shipped, you’ll receive a tracking number by email or SMS so you can follow your package.
Please note that delivery times may be slightly longer during holidays, festivals, or due to unforeseen courier delays.
How much does shipping cost?
How much does shipping cost?
We offer FREE shipping on all orders across India—there are no hidden shipping charges.
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery.
Note: In rare cases, additional shipping charges may apply for certain remote or hard-to-reach locations. If so, we’ll inform you before processing your order.